Shipping policy

Shipping Policy – Pulse Theory Co

Last Updated: March 2026

At Pulse Theory Co, we are committed to providing a seamless and discreet delivery experience.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.

During periods of high demand, processing times may extend slightly. We appreciate your patience and understanding.

Shipping Timeframes

We currently ship within the United States.

Estimated delivery time after processing:
3–7 business days

Delivery times may vary depending on carrier delays, weather conditions, or peak shipping seasons.

Discreet Packaging

Your privacy matters.

All orders are shipped in plain, unbranded packaging. There will be no reference to product details or Pulse Theory Co on the exterior of the package.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions periodically.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.

Incorrect Addresses

Please ensure your shipping information is accurate at checkout. Pulse Theory Co is not responsible for packages delivered to incorrect addresses provided by the customer.

If you notice an error, contact us immediately at [your support email] before the order ships.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, Pulse Theory Co is not responsible for lost or stolen items. If your package appears lost in transit, please contact us and we will assist in filing a carrier claim.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with photos of the product and packaging. We will work to resolve the issue promptly.

Questions

For any shipping-related questions, please contact us at:
[support@pulsetheoryco.com]

Thank you for choosing Pulse Theory Co.
Where intimacy meets intention.